Why We Feel
What We Feel

Unlock the emotional DNA of customer feedback with AI-powered emotion detection and trigger analysis

Watch this video tutorial on how to use this demo

Intelligence Meets Emotion

Revolutionary AI that doesn't just detect emotions—it explains them

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Pinpoint Precision

Identify exact text spans that trigger emotions using Plutchik's 8 primary emotions framework

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Deep Understanding

Go beyond sentiment analysis to understand why customers feel joy, trust, fear, or frustration

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Instant Insights

Real-time analysis of customer reviews with lightning-fast emotion detection and trigger extraction

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Actionable Analytics

Transform emotional insights into data-driven decisions for product improvement and customer satisfaction

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Context Aware

Links emotions directly to specific product features, giving you precise feedback on what matters

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Cross-Platform

Works across Amazon, Yelp, TripAdvisor, and any e-commerce platform with customer reviews

Three Steps to Emotional Clarity

From raw reviews to deep emotional insights in seconds

1

Upload Reviews

Paste or upload customer reviews from any platform. Our AI handles the rest automatically.

2

Emotion Detection

Advanced LLM analysis identifies joy, trust, fear, surprise, sadness, disgust, anger, and anticipation.

3

Trigger Extraction

Pinpoint the exact phrases that caused each emotion, giving you actionable insights for improvement.

See It In Action

Watch how EOT transforms a simple review into emotional intelligence

"The Distance Sea Turtle Necklace is beautiful and well-made, but the golden starfish fell off after two days. My daughter loved it as a gift, though the quality issues were disappointing."

Detected Emotions & Triggers:

Joy Trust Sadness
Joy: "My daughter loved it as a gift"
Trust: "beautiful and well-made"
Sadness: "the golden starfish fell off after two days", "quality issues were disappointing"
Experience the Full Demo

Results That Matter

Proven impact on customer understanding and business outcomes

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Emotion Types

Complete Plutchik framework

3x

Faster Insights

Compared to manual analysis